Chico'S Reviews [Apr,2026]: Is It Good for Small Businesses?

Numerous reviewers report negative experiences with Chico's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Many mention frustration with overseas call centers and representatives who are difficult to understand, such as one reviewer stating, "Received a broken necklace. We i called India I couldn't understand the man on the phone."

Many customers complain about delayed shipping times, order cancellations, and items being out of stock after the order is placed. Several reviewers mention paying for expedited shipping but not receiving their orders on time, with one stating, "I paid $25 for overnight shipping so I would have an outfit in time for an event. I received a message indicating the item would arrive 2 days after placing the order."

Several long-time customers express disappointment in the declining quality of Chico's clothing, noting changes in fit and fabric. Some reviewers mention that items shrink or fade after washing, and others report receiving damaged or defective products, like the reviewer who said, "Received a broken necklace."

Customers frequently report problems with Chico's website, including difficulty applying filters, broken unsubscribe links, and inaccurate pricing in the cart. Some reviewers also mention issues with their accounts and inability to make changes, as one customer stated, "They don’t answer their phone lines and access to my account for making particular changes to my “Address Book” is nonexistent."

Several reviewers express frustration with Chico's return process, citing long processing times and difficulty receiving refunds. Some customers also mention being charged return fees despite advertised "free returns", such as the reviewer who said, "They say 'free returns'. Then when you process the return they tell you they deduct $7.00 when received."

A small number of reviewers highlight positive experiences at physical Chico's stores, praising the helpfulness and friendliness of the staff. These reviewers often mention specific employees by name and commend their exceptional service, like the reviewer who said, "The Gainesville Virginia Chicos has the best sales associates. A special shout out to Connie, Indy, and Joan."